SHOSHA · Grand Jackpot Partners LLC

Delete your account

You have the right to permanently delete your SHOSHA account and associated personal data at any time, directly in the SHOSHA mobile app or on shosha.mn. Follow the steps below. Once an account is deleted, it cannot be restored and any unclaimed prizes are forfeited.

How to delete your account

In the SHOSHA mobile app

Open the SHOSHA app and sign in to your account.
Tap the “Account” tab in the bottom navigation bar.
Go to “Security” → “Delete account”.
Review the remaining balances and forfeiture notice, then check the confirmation box.
Confirm with your password (or security code/passkey), type the confirmation word DELETE, and tap “Delete forever”.

On shosha.mn website

Sign in to your account at shosha.mn.
Open “Account” → “Security” (or click the button below).
Scroll to the “Account” section and select “Delete my account”.
Review what will be lost, check the acknowledgment box, and verify with your password or one-time code.
Click “Delete forever” to confirm permanent erasure.

Delete account on web

Can’t sign in to your account?

If you can no longer access your account, send an email to our support team from your registered email address or include your registered phone number. We will verify your identity and fulfill the deletion request within 30 days.

support@shosha.mn

Request deletion by email

Before you delete

Withdraw your remaining cash balance first — an account that still holds withdrawable cash cannot be deleted.
Wait for any merchandise deliveries and pending orders to complete.
Bonus balances and any prizes stored in your vault are permanently forfeited upon deletion and cannot be refunded or restored.

Data we permanently erase

As soon as your account deletion is confirmed, the following personal data is erased immediately:

Personal identity: Full name, email address, phone number, username, profile photo, and date of birth
Civil registration identifiers: National ID (registration) number and eBarimt customer number
Authentication credentials: Password, linked Google / Apple / Facebook accounts, passkeys, and two-factor authentication (2FA)
Device and session data: Signed-in devices, active sessions, push notification registrations, and message logs
Delivery addresses and recipient details
Saved payment methods (tokenized cards) and auto top-up rules
Marketing preferences and communication consent

Data we retain by law

Applicable law requires us to retain certain financial and compliance records. These records are permanently severed from your personal identifiers and stored only under an anonymous ID:

Financial and accounting records: Deposits, withdrawals, wallet ledger postings, box openings, battles, and merchandise orders (retained under Accounting, Tax, and Anti-Money Laundering laws)
Bank account details used for past payouts — permanently deactivated, and never transferred to again
Legal consent records confirming your acceptance of the Terms of Service and Privacy Policy
Responsible gaming limits and self-exclusion records — If a self-exclusion is active, a one-way cryptographic hash of your phone number and national ID is retained so the exclusion cannot be bypassed by re-registering
Security logs and regulatory compliance audit trails

Retained financial and compliance records are kept for the statutory period required by law (at least 5 years following account deletion). Deleted data may persist temporarily in encrypted system backup archives and is purged as those backups complete their rotation schedule.

Read the privacy policy

Want to download your data first?

Before deleting your account, you have the right to download a complete copy of your personal details, wallet ledger, game statistics, and order history in JSON format.

Download my data

Need a break instead?

Instead of permanently closing your account and forfeiting your vault prizes, you can set deposit or spending limits, or take a temporary time-out with self-exclusion.

Set play limits

How to delete your account

In the SHOSHA mobile app

Open the SHOSHA app and sign in to your account.
Tap the “Account” tab in the bottom navigation bar.
Go to “Security” → “Delete account”.
Review the remaining balances and forfeiture notice, then check the confirmation box.
Confirm with your password (or security code/passkey), type the confirmation word DELETE, and tap “Delete forever”.

On shosha.mn website

Sign in to your account at shosha.mn.
Open “Account” → “Security” (or click the button below).
Scroll to the “Account” section and select “Delete my account”.
Review what will be lost, check the acknowledgment box, and verify with your password or one-time code.
Click “Delete forever” to confirm permanent erasure.

Can’t sign in to your account?

support@shosha.mn

Request deletion by email

Before you delete

Withdraw your remaining cash balance first — an account that still holds withdrawable cash cannot be deleted.

Wait for any merchandise deliveries and pending orders to complete.

Bonus balances and any prizes stored in your vault are permanently forfeited upon deletion and cannot be refunded or restored.

Data we permanently erase

As soon as your account deletion is confirmed, the following personal data is erased immediately:

Personal identity: Full name, email address, phone number, username, profile photo, and date of birth

Civil registration identifiers: National ID (registration) number and eBarimt customer number

Authentication credentials: Password, linked Google / Apple / Facebook accounts, passkeys, and two-factor authentication (2FA)

Device and session data: Signed-in devices, active sessions, push notification registrations, and message logs

Delivery addresses and recipient details

Saved payment methods (tokenized cards) and auto top-up rules

Marketing preferences and communication consent

Data we retain by law

Applicable law requires us to retain certain financial and compliance records. These records are permanently severed from your personal identifiers and stored only under an anonymous ID:

Financial and accounting records: Deposits, withdrawals, wallet ledger postings, box openings, battles, and merchandise orders (retained under Accounting, Tax, and Anti-Money Laundering laws)

Bank account details used for past payouts — permanently deactivated, and never transferred to again

Legal consent records confirming your acceptance of the Terms of Service and Privacy Policy

Responsible gaming limits and self-exclusion records — If a self-exclusion is active, a one-way cryptographic hash of your phone number and national ID is retained so the exclusion cannot be bypassed by re-registering

Security logs and regulatory compliance audit trails